Contact the publisher
One address reaches the editorial team and the publisher. Shift Portal runs no contact form, no live chat and no newsletter, so email is the only channel and there is nothing on this site that collects a reader's details.
Messages are answered in Australian business hours where possible, though the publisher is based in Central European time. A reply usually arrives within five working days. Anything sent to that address is handled as described in the privacy policy: the message is kept while the matter is open and for twelve months afterwards, then deleted.
Postal address and company details
Hraždastav s.r.o.
Husitská 107/3, Žižkov
130 00 Praha 3
Czech Republic
Company number: 11866811
VAT: CZ11866811
What to send, and where else to send it
Useful here
- A definition that is wrong, out of date, or missing an important usage.
- A broken link, a page that does not render, or an accessibility problem.
- A privacy request under the Australian Privacy Principles, or a question about how this site handles information.
- A question about the affiliate arrangement described on the disclosure page.
Better sent elsewhere
- Account, billing or refund problems with a game. Only the publisher of that game can act on those. If the matter concerns a purchase made in Australia, the ACCC explains consumer guarantees and how to escalate.
- A scam, or a site impersonating a game store. Report it to Scamwatch.
- Serious online abuse, including abuse inside a game. The eSafety Commissioner operates the complaint schemes.
- An unresolved privacy complaint about this site. Write to the address above first; if the response does not resolve it, the OAIC accepts complaints.
Shift Portal cannot recover accounts, reverse purchases, alter classification decisions or intervene with any game publisher. It is an informational site, and the honest answer to most account problems is the publisher's own support channel.